TeleMedicine through Healthchat

 Its as easy as 1- 2- 3 !

   1. Make an appointment the usual way--call the office and the secretary will help you make an appt for a Healthchat video appointment.

        (If you are a  cash pay patient the secretary will collect the $50.00 fee now. If you have insurance, your copay will be waived during the COVID19 outbreak).

   2. Find a device to use for your appointment: 


Desktop:  (Google Chrome is recommended)

For iphones: App Store:

For android phones: !!!app is coming in the next couple weeks!!!


   3. Go to the Healthchat Homepage→ click on “sign up - patients” button on the top → scroll down and create an account using the same name we have on your medical records--->after creating an account , go to ”login” button at the top and then login → once you are logged in, you can see the “find someone” button on the Left and find Anne Vincent. Wait on this page


Anne will call you on a video call on Healthchat at the appointed time + / - about 5 minutes

During the COVID 19 outbreak, we are waiving co-pays on Telemedicine visits!

Cash pay patients are charged $50

The following insurances will pay for Telemedicine visits:

  • SelectHealth 

  • Medicaid of Utah (Traditional and Non-Traditional)

  • Medicare

  • DMBA 

  • EMI Health

  • tricare

  • wise

  • and many others. Call your insurance to see if this service is covered.

Here are some good examples of conditions that can be treated through telemedicine: 

  • mental health visits and follow ups, anxiety, depression

  • skin infections, minor burns, rashes

  • routine asthma care

  • routine diabetes, Type 2

  • routine refills of non-controlled substances

  • Gastroesophageal Reflux Disease (GERD)

  • High cholesterol

  • Hypertension (high blood pressure)

  • Prediabetes or high blood sugar

  • Smoking Cessation

  • sinus pressure  of at least 7 days

  • allergies

  • eye infections

  • urinary symptoms in women (an antibiotic cannot be prescribed without a UA unless there are at least 3 symptoms of UTI, such as painful urination, fever, back pain, nausea, bladder tenderness, frequency, urgency.  If painful urination is the only symptom, you must come in and give a UA to get an antibiotic)

Examples of visits that are not treated through Telemedicine:


    *  any condition that requires a controlled substance (Sorry, but It is ILLEGAL to prescribe a controlled substance through telemedicine)    

     * conditions that require a test (strep test, pregnancy test, lab work)​.

  • Urinary symptoms in men

  • Ear pain

  • First time visits (usually)

  • Difficulty breathing, shortness of breath

  • Chest pain

  • Fainting

  • Confusion 

  • Any sudden or severe pain

  • Unusual abdominal pain

  • Controlled substances refills

861 North 980 West Orem, UT 84057


Promise Medical